We at Ninahabi want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. Please review our return policy below:

30-Day Return Policy: You have 30 days from the date of receiving your item to request a return.

Eligibility Criteria: To be eligible for a return, your item must be in the same condition as you received it—unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

Starting a Return: To initiate a return, please contact us at ninahabi1921@gmail.com. We will provide you with further instructions, including the return shipping label and the address where you should send the package. Note that returns sent without prior authorization will not be accepted.

Damages and Issues: Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you've received the wrong item, please contact us immediately. We will assess the issue and work to make it right.

Non-Returnable Items: Certain items are not eligible for return, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have questions about the eligibility of your item, feel free to reach out to us.

Exchanges: If you wish to exchange an item for a different one, the quickest way to do so is to return the item you have and then make a separate purchase for the new item once your return is processed and accepted.

European Union 14-Day Cooling Off Period: For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, without providing any justification. The same eligibility criteria apply as mentioned above.

Refunds: Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us: If you have any questions or concerns about our return policy, or if you need assistance with a return, please don't hesitate to contact us at ninahabi1921@gmail.com.

We appreciate your business and strive to provide you with the best shopping experience possible. Thank you for choosing Ninahabi.